Terms & Conditions

Kemerya Tours – Terms & Conditions

Thanks for choosing Kemerya Tours. Before booking your trip with Kemerya Tours, please take a moment to review our policies. Submitting a deposit or confirming a booking means you and everyone joining your group agree to the terms below.

1. What We Offer

Kemerya Tours operates guided travel services throughout Egypt. Our core offerings include:

• • Egypt Travel Packages (multi-city, comprehensive guided itineraries)
  • Egypt Day Tours (single-day sightseeing around top local spots and landmarks)
  • Egypt Shore Excursions (Port pickups and land tours timed specifically around your cruise ship's docking schedule.)
  • Egypt Nile Cruises (sailing arrangements, onboard accommodation, and temple visits)
  • Private Guided Experiences, Transfers & Customs Services.

Certain travel components are provided by independent third-party suppliers (hotels, airlines, cruise operators, transportation carriers, and site authorities). Services included in your booking are strictly those detailed in your confirmed quotation, itinerary, or booking confirmation.

2. Securing Your Booking

Sending an inquiry or chatting with our sales team doesn't hold spots automatically. A booking is locked in only when:

1. We confirm availability in writing.
2. You pay the required deposit or total amount.
3. We issue your official Kemerya Tours Booking Confirmation.

The lead traveler accepts these terms for every person included in the reservation.

3. Pricing, Exchange Rates & Fees

• Currency: Quotes are issued in the currency shown on your invoice—typically USD or EUR.
• Bank Charges: If you pay in a different currency, your bank or payment card handles the conversion rates and processing fees. Those extra card fees belong to you.
• Price Changes: We set tour prices using live vendor rates. That said, if local government agencies increase monument ticket fees, introduce new taxes, change port fees, or apply fuel surcharges before your trip, your total will be updated to cover those mandatory charges.

4. Deposits and Paying Your Balance

• Deposit: A non-refundable deposit equal to 35% of the total trip cost is required upon booking confirmation to secure your reservation.
• Balance Payment Upon Arrival: The remaining 65% balance must be fully settled upon your arrival in Egypt, prior to hotel check-in or the commencement of any tour services.
• Accepted Payment Methods: The balance upon arrival must be settled using authorized payment methods agreed upon in your booking confirmation (e.g., major credit/debit cards, bank wire completed prior to arrival, or cash in acceptable major currencies such as USD/EUR).
• Non-Payment: Failure to settle the remaining balance upon arrival prior to hotel check-in will be treated as a traveler cancellation, resulting in immediate termination of services and forfeiture of the deposit.
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5. Canceling Your Trip

Need to cancel? Send us an official cancellation request in writing via email. We calculate cancellation fees based on the date we receive your email:

No partial refunds are issued for unused trip elements—including missed meals, skipped activities, or early departures after your tour starts.

6. Non-Refundable Supplier Expenses

Certain travel services incur non-refundable commitments immediately upon booking. These components supersede standard refund schedules and include:

• Domestic or international airline tickets.
• Railway tickets.
• High-season Nile Cruise slots.
• Non-refundable peak-period hotel block bookings and special event permits.
• Non-refundable committed costs incurred by Kemerya Tours will be deducted from any eligible refund allowance.

7. Port Transfers & Shore Tours

• Back-to-Ship Guarantee: For eligible shore excursions, we guarantee to get you back to the dock well before your ship sails. You just need to follow your guide's timing and stick with the group.
• If Your Ship Misses Port: Bad weather, sea conditions, or port authority decisions sometimes prevent ships from docking. We'll try to adapt your tour. If we can't, we'll refund the excursion cost minus any non-refundable entrance tickets already bought for you.

8. Nile Cruise Adjustments

Things like river traffic, water depth, and official lock controls (including Esna Lock) can affect cruise sailing and docking times. To keep your trip moving, we reserve the right to reorder your temple visits so you get to see all scheduled attractions.

9. Unannounced Monument Closures

Egyptian government agencies, security teams, or the Ministry of Tourism & Antiquities might close monuments or reroute roads without advance notice—such as temporary maintenance at Saladin Citadel, the Pyramids, or specific museum halls. If this happens, we'll take you to an alternative landmark of similar historical and monetary value. These government-mandated site swaps aren't grounds for canceling the trip or claiming a refund.

10. Mechanical Breakdowns

If a tour vehicle or transfer bus breaks down, we'll dispatch a replacement vehicle within a reasonable operational timeframe. Minor delays resolved within a reasonable operational window don't break our contract or entitle travelers to a full refund.

11. Public Transport Disruptions

Airlines and railways set their own rules for schedule changes and delays. While we'll adjust ground schedules where possible, extra expenses like extra hotel nights or missed transfers caused by transport delays are up to you or your travel insurance.

12. Hotel Substitutions

Hotel classifications reflect local Egyptian Ministry of Tourism standards. If a confirmed hotel or cruise vessel becomes unavailable due to overbooking, maintenance, or operational causes, Kemerya Tours will substitute accommodation of an equivalent standard and star category.

13. Passports & Entry Visas

• Passport Expiry: Check your expiration date; you'll need a full six months of validity remaining after you leave the country.
• Visas: You are responsible for obtaining whatever entry visa or travel clearance your nationality requires.
• Refusal at the Border: If Egyptian immigration or airport authorities deny you entry, Kemerya Tours cannot reimburse your lost trip costs.

14. Travel Insurance Policy

Our tour fees cover the itinerary itself, not individual insurance. We strongly advise securing coverage before leaving home so you're protected against unexpected doctor bills, trip disruptions, and missing baggage.

15. Medical Concerns & Site Accessibility

• Special Requirements: Let us know about any mobility constraints or medical issues at the time of reservation. While our guides assist wherever possible, ancient archaeological sites usually have uneven stone paths and high steps without ramp options.
• Emergencies: Should you require medical attention while traveling, our crew will contact local services for you. All medical charges—from doctor visits to emergency transport—are paid directly by you or claimed through your insurer.

16. Behavior & Local Laws

All passengers must abide by local laws and follow directions given by our guides and drivers. We take safety seriously. If anyone acts aggressively, puts others in danger, or causes major disruptions, we will end their tour immediately without issuing a refund.

17. Payment Disputes & Chargebacks

• No Chargebacks: By booking with us, you agree not to submit fraudulent chargebacks for completed trips or non-refundable cancellation fees.
• Proof: We submit vouchers, chat logs, IP records, and emails to banks to defend legitimate charges.
• Fraud: Suspected card fraud results in immediate booking cancellation without liability.

18. Unexpected External Events

We aren't financially responsible for trip interruptions caused by events beyond human control—like natural disasters, military actions, civil unrest, strikes, government bans, border shutdowns, or health epidemics. In such situations, we'll try to provide travel credits or partial refunds based on what our suppliers refund to us.

19. Limit of Financial Liability

Under applicable law, the maximum financial liability Kemerya Tours holds for any dispute, injury, damage, or expense connected to your trip will never exceed the total amount you actually paid us for that specific booking. We aren't responsible for indirect or consequential damages.

20. In-Trip Complaints Notice

If there is something wrong during your tour:

1. Tell your guide or local rep immediately so we can fix it on the spot.

2. If it's still unresolved, send us a detailed email complaint within 15 days of finishing your trip.

21. 24/7 Emergency Line

When checking your confirmation voucher for our round-the-clock emergency phone number. Call this line if you run into unexpected delays, face schedule disruptions, or need urgent help while in Egypt.

22. Governing Law

Egyptian law governs these booking terms. Should any disagreement arise, both parties commit to working toward a fair resolution directly before taking legal steps through Egyptian courts or consumer agencies.